REFUND AND RETURNS POLICY
Thank you for shopping at luxelookclothing.com. We are committed to ensuring that you are satisfied with our products and services. If you are not completely satisfied with your purchase, we offer the following refund and return policy.
- Return Conditions
●Return Time Limit: You can apply for a return and refund within 30 days from the date you received the product.
●Product Condition: The returned product must be in its original condition, unused, undamaged, and fully packaged.
●Exceptions: Customized products, one-time use products, downloadable digital products, or gift cards are not eligible for the return policy. - Refund Process
●Contact Customer Service: Please contact us at darianlaird@luxelookclothing.com with your order number and reason for return.
●Return Approval: We will approve your return request after receiving it and instruct you on how to return the product.
●Return Shipping: Please return the product according to the instructions we provide. Please note that you may be responsible for return shipping costs unless the return is due to damage or our error.
●Refund Processing: Once the product is received and inspected, we will refund you in the original form of payment. Please expect the refund to take up to 14 business days to process. - Exchange Policy
If you need to exchange an item (for example, a different size or color), please follow the return process above and state that you would like to exchange the item when you contact customer service. - Damaged or Wrong Items
If the item you received is damaged or we sent the wrong item, please contact us within 48 hours of receipt. We will arrange a return, exchange or refund for you as soon as possible.